Customer Issue: A garage door cable had slipped off a pulley system.
Our Solution: As always, we started by inspecting the mechanism. We noticed rusty patches on both cables, which is why we needed to replace the cables rather than just putting them back in place. So, we took down the existing cables and installed a new pair. Once the door became functioning again, we tested the safety features and fine-tuned the system before leaving.
Customer Issue: The customer’s garage door opener refused to turn on, even when plugged in and connected.
Our Solution: The external wiring all seemed to be in good order, and the electrical outlets were providing power. Our exploration of the garage door opener’s internals revealed a faulty motherboard. Replacing the motherboard and then reprogramming the opener from its factory settings restored full functionality.
New Garage Door Installation
Customer Issue: Needed a new door
Our Solution: This customer was looking for a durable new garage door to replace their old one. We suggested a door from the Modern Steel collection by Clopay. They agreed, and we installed their new door without delay.
Customer Issue: Damaged panels.
Our Solution: After removing the damaged segments and replacing them with new matching panels, the door looked almost brand new. The customer himself was even impressed at how closely the new panels resembled his older ones. Before leaving, we made sure the door was able to open and close safely.
Customer Issue: The Wayne Dalton Torquemaster garage door springs were broken.
Our Solution: We took the torsion tube apart, checking each of its parts for damage, and replacing both springs.
Customer Issue: A snapped cable caused the garage door to close too fast and slam into the ground.
Our Solution: We replaced the cable and rebalanced the door.
Genie Opener Installation
Customer Issue: The customer needed help installing the garage door opener that he’d bought from his local hardware store.
Our Solution: We installed the belt driven opener, and thoroughly tested it to make sure that it was working properly.